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Project-7525: [DO NOT MERGE] Feature branch for the new returns flow#2667

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bc-vivekaggarwal wants to merge 61 commits into
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feature/PROJECT-7525-new-returns-flow
Open

Project-7525: [DO NOT MERGE] Feature branch for the new returns flow#2667
bc-vivekaggarwal wants to merge 61 commits into
masterfrom
feature/PROJECT-7525-new-returns-flow

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@bc-vivekaggarwal

@bc-vivekaggarwal bc-vivekaggarwal commented May 27, 2026

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What?

This PR is for a feature branch to park all reviewed changes related to the new returns flow PROJECT-7525

Requirements

  • CHANGELOG.md entry added (required for code changes only)

Tickets / Documentation

PROJECT-7525

Screenshots (if appropriate)

Not applicable: They are part of individual PRs

Testing

TBD


Note

Medium Risk
Large, customer-facing order/returns changes with storefront GraphQL mutations and guest session handling; mitigated by feature flags and parallel legacy path when v2 is disabled.

Overview
Introduces a returns v2 shopper experience behind settings.returns_v2_enabled (with returns_enabled fallback for legacy links and nav), while keeping the old account return flow when v2 is off.

New surfaces and behavior: Guest return portal (email + order ID validation, startReturnGuestSession GraphQL, redirect to /create-return/{orderId}), create-return page (per-line qty/reason/resolution, note length validation, createReturn mutation, inline confirmation), return details (summary, line items with images, requested vs final resolution, cancel via cancelReturn + modal), and a v2 returns list with status badges and cursor prev/next pagination.

Wiring: Lazy-loaded page modules in app.js for create_return, guest_return_portal, and return detail page types; new templates, SCSS components, and lang/en.json copy. Account nav, mobile nav, orders list, and order details return actions are gated on the new settings.

Reviewed by Cursor Bugbot for commit de1a079. Bugbot is set up for automated code reviews on this repo. Configure here.

@bc-vivekaggarwal
bc-vivekaggarwal requested a review from a team as a code owner May 27, 2026 00:42
@denis-bc
denis-bc requested a review from Copilot May 27, 2026 00:50
@BC-SEven BC-SEven changed the title Project-7525: Feature branch for the new returns flow Project-7525: [DO NOT MERGE] Feature branch for the new returns flow May 27, 2026
@denis-bc
denis-bc requested review from Copilot and removed request for Copilot May 27, 2026 03:33

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Pull request overview

This PR parks initial Cornerstone theme changes for PROJECT-7525’s “new returns flow”, adding new templates/assets for a redesigned return-request experience and gating existing “Return” affordances on a new settings.returns_v2_enabled flag (with fallback to settings.returns_enabled).

Changes:

  • Add new return-related templates: a guest return portal page and a new account “add return” page layout.
  • Add new styling and a new page manager (AddReturnNew) plus bundle wiring for the new return-request UI.
  • Gate “Return” entry points in order details and orders list on returns settings; update CHANGELOG.md.

Reviewed changes

Copilot reviewed 10 out of 10 changed files in this pull request and generated 5 comments.

Show a summary per file
File Description
templates/pages/guest-return-portal.html New guest-facing return portal page scaffold.
templates/pages/account/orders/details.html Gate “Return” button using returns_v2_enabled OR returns_enabled.
templates/pages/account/add-return-new.html New account return-request page markup for the redesigned flow.
templates/components/account/orders-list.html Gate “Return Items” link using returns_v2_enabled OR returns_enabled.
CHANGELOG.md Add draft entries for the new return pages / gating changes.
assets/scss/components/stencil/addReturn/_addReturn.scss Add styling for the new return-request page (.newReturn).
assets/js/theme/add-return-new.js New page manager that renders the new return UI (currently with placeholder data).
assets/js/app.js Wire account_new_return page type to load the new return page manager.
Comments suppressed due to low confidence (3)

assets/js/theme/add-return-new.js:96

  • Date formatting is hardcoded to the en-AU locale. This will display incorrect date formats for stores with different locales; use store locale from Stencil context (e.g. this.context.storeLocale) or omit the locale to allow the browser/store locale to drive formatting.
            // TODO ORDERS-7715: invoke createReturn Storefront GQL mutation.
        });
    }
}

assets/js/theme/add-return-new.js:142

  • Currency formatting is hardcoded to en-AU and always uses item.totalIncTax even though order.isTaxInclusive is available. This will display incorrect amounts/formatting for non-AU stores and for tax-exclusive display settings. Use a locale from context and choose totalIncTax vs totalExTax based on order.isTaxInclusive (or use server-provided formatted totals if available).
    assets/js/theme/add-return-new.js:239
  • console.log('Submitting return', ...) should not ship in theme code. Either remove it or gate it behind an explicit debug flag, and replace with the real API call / proper error handling when wiring this up.

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Comment thread assets/js/app.js
Comment on lines 12 to 16
account_order: getAccount,
account_addressbook: getAccount,
shippingaddressform: getAccount,
account_new_return: getAccount,
account_new_return: getAddReturnNew,
'add-wishlist': () => import('./theme/wishlist'),
Comment on lines +3 to +6
{{> components/common/breadcrumbs breadcrumbs=breadcrumbs}}

<h1> Guest Return Portal</h1>

Comment on lines +10 to +16
</div>
<div class="newReturn-headerActions">
<a href="{{../urls.account.orders.all}}" class="newReturn-btnBack">{{lang 'account.orders.return.back_button'}}</a>
<a href="/return-policy" class="newReturn-btnPolicy">View return policy &rarr;</a>
</div>
</div>
{{#if date}}<p class="newReturn-orderDate">{{date}}</p>{{/if}}
Comment thread assets/js/theme/add-return-new.js Outdated
Comment on lines +9 to +20
this.bindSubmit($form);
}

bindOrderLineItemEvents() {
document.querySelectorAll('.newReturn-stepperBtn').forEach(button => {
button.addEventListener('click', () => {
// Derive itemId from the parent row — buttons do not carry data-item-id,
// so the [data-item-id] selector stays scoped to the row container only.
const row = button.closest('.newReturn-orderLineItem');
const itemId = row?.dataset?.itemId;
if (!itemId) return;
const action = button.getAttribute('data-action');
Comment thread CHANGELOG.md
- Fix duplicate `id="default_instrument"` on Update Payment Method page [#2661](https://github.com/bigcommerce/cornerstone/pull/2661)
- Respect `available_to_sell` on PDP so the Sold Out alert is hidden and the Add to Cart button stays enabled for backorderable products, and is disabled when quantity exceeds `available_to_sell` [#2659](https://github.com/bigcommerce/cornerstone/pull/2659)
- Updated accessibility features [2656](https://github.com/bigcommerce/cornerstone/pull/2656)
- Adds new guest-return-portal page. [2645](https://github.com/bigcommerce/cornerstone/pull/2645)
@denis-bc

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cursor review

Comment thread assets/js/app.js Outdated
Comment thread assets/js/theme/add-return-new.js Outdated
Comment thread templates/pages/account/add-return.html Outdated
Comment thread templates/pages/create-return.html
Comment thread assets/js/theme/create-return.js
Comment thread assets/js/theme/create-return.js
Comment thread assets/js/theme/create-return.js
Comment thread assets/js/theme/create-return.js
Comment thread templates/pages/create-return.html
Comment thread templates/components/account/returns-list-v2.html Outdated
Comment thread templates/components/account/returns-list-v2.html
Comment thread templates/pages/account/return-details.html
Comment thread assets/js/theme/create-return.js
jpajar and others added 7 commits July 1, 2026 11:07
…2653)

* feat(returns): ORDERS-7704 condition for new returns on orders page

* feat(returns): ORDERS-7704 condition for new returns on orders page - confirmed
feat(orders): ORDERS-7706 add new return page layout
…context (#2665)

* feat(returns): ORDERS-7708 new-return page — render items from order context, stepper qty controls, responsive layout, gate behind returns_v2_enabled flag

* feat(returns): ORDERS-7708 new-return page - review feedback
} finally {
this.isCancelling = false;
if (cancelBtn) cancelBtn.disabled = false;
if (overlay) overlay.style.display = '';

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Cancel enabled before reload

Medium Severity

On successful cancel, window.location.reload() runs but the finally block always clears isCancelling and re-enables the cancel button before navigation finishes, allowing duplicate cancel requests against an already-cancelled return.

Fix in Cursor Fix in Web

Reviewed by Cursor Bugbot for commit 8a15ff6. Configure here.

throw new Error('Failed to start return guest session');
}

window.location.href = `/create-return/${payload.orderEntityId}`;

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Guest redirect ignores locale path

Medium Severity

After a successful guest session, navigation uses a root-absolute /create-return/{orderId} URL, which drops the active language subfolder on multi-language storefronts and can land shoppers on the wrong locale or a 404.

Fix in Cursor Fix in Web

Reviewed by Cursor Bugbot for commit 20ca5bc. Configure here.

if (!errorBox) return;

errorBox.style.display = '';
}

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API errors never shown

Medium Severity

getErrorMessages collects GraphQL error text, but showError only reveals the static error box and never writes those messages into the DOM, so shoppers always see the generic copy.

Fix in Cursor Fix in Web

Reviewed by Cursor Bugbot for commit 4a8e4e7. Configure here.

{{lang 'account.returns.contact_merchant' phone_number=../settings.phone_number }}
</p>
{{/if}}
</p>

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Nested paragraph in error markup

Low Severity

The create-return error block nests a second <p class="alertBox-message"> inside another alertBox-message paragraph when phone_number is set, which is invalid HTML and can break error layout in the browser.

Fix in Cursor Fix in Web

Reviewed by Cursor Bugbot for commit 4a8e4e7. Configure here.

}

startReturnGuestSession(input) {
return fetch('/graphql', {

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GraphQL fetch omits base URL

Medium Severity

New returns flows call fetch('/graphql', …) with a root-absolute URL, unlike other theme API usage that passes secureBaseUrl, so GraphQL may miss the correct prefixed path on multi-language storefronts.

Additional Locations (1)
Fix in Cursor Fix in Web

Reviewed by Cursor Bugbot for commit 99a9c87. Configure here.

bc-bryan and others added 11 commits July 16, 2026 12:42
… on returns details page (#2697)

* feat(returns): ORDERS-7900: strike requested with resolved resolution on returns details page

* feat(returns): ORDERS-7900: add translation strings for resolution request
…gination

feat(returns): ORDERS-7752 add cursor pagination to returns
feat(orders): ORDERS-7770 add responsive styling for returns details page for desktop/tablet/mobile views
feat(orders): ORDERS-7837 add additional note field to mutation when creating a return
feat(orders): ORDERS-7838 add additional note section to new shopper return detail page
const overlay = document.querySelector('.guest-return-portal .loadingOverlay');
if (submitBtn) submitBtn.disabled = true;
if (overlay) overlay.style.display = 'block';
const payload = this.buildRequestPayload();

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Guest error alert never cleared

Low Severity

The guest return portal shows errors via showError but never hides or clears the alert when a new submit starts. A prior failure message stays visible during and after later attempts until navigation succeeds.

Fix in Cursor Fix in Web

Reviewed by Cursor Bugbot for commit 8447deb. Configure here.

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Cursor Bugbot has reviewed your changes and found 1 potential issue.

There are 7 total unresolved issues (including 6 from previous reviews).

Fix All in Cursor

❌ Bugbot Autofix is OFF. To automatically fix reported issues with cloud agents, have a team admin enable autofix in the Cursor dashboard.

Reviewed by Cursor Bugbot for commit de1a079. Configure here.

throw new Error('Failed to start return guest session');
}

window.location.href = `/create-return/${payload.orderEntityId}`;

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Root-absolute return URLs

Medium Severity

After a successful guest session, navigation uses a root-absolute /create-return/... URL, and the returns list links to /account.php?.... On multi-language storefronts with locale subfolders, those paths skip the active prefix while other return links use urls.*, so shoppers can land on the wrong locale or a broken page.

Additional Locations (1)
Fix in Cursor Fix in Web

Reviewed by Cursor Bugbot for commit de1a079. Configure here.

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6 participants